Account & Data Deletion

Last updated: October 1, 2026

At LexiCalm, we respect your right to privacy and control over your personal information. In compliance with Google Play Store data safety policies and global privacy regulations (including GDPR and CCPA), you can easily request the permanent deletion of your game account and all associated personal data.

How to Request Account & Data Deletion

You can request the deletion of your account and personal data at any time by sending an email from your registered email address (or providing your in-game username / Player ID) to:

Email: contact@lexicalm.app

Please include the following information in your request to help us verify and locate your account:

Subject: “Account and Data Deletion Request”
In-game Username and/or Player ID (found in the app settings/profile screen)
Email address associated with your game account or cloud backup (if applicable)

What Data Will Be Deleted

Upon receiving and verifying your request, we will permanently remove and anonymize the following data from our active databases and servers:

Account Profile: Your username, avatar, profile banners, frames, and account identifiers.
Game Progress & Scores: Experience points (XP), player level, puzzle scores, completed daily quests, and streak records.
Virtual Items & Cosmetics: Coin balances and all unlocked cosmetic customization items.
Leaderboard Records: Your entries on global and regional leaderboards.
Support Records: Communication history and support ticket logs associated with your account.

What Data May Be Retained

Certain limited records may be retained temporarily where required or permitted by applicable law, such as:

Transaction & Financial Records: Records of in-app purchases processed through the Google Play Store or Apple App Store are maintained for legal, tax, and audit compliance periods as required by statutory retention laws. (LexiCalm does not collect or store full credit card or banking details directly).
Security & Fraud Prevention Logs: Temporary aggregated server logs kept strictly for security defense and fraud prevention for up to 90 days.

Deletion Timeline

We will acknowledge receipt of your deletion request within 48 hours.
Your account and personal data will be permanently deleted and purged from our systems within 30 days of identity verification.
Once completed, you will receive a confirmation email. Deletion is irreversible; all progress and virtual goods will be permanently lost.

Questions & Contact

If you have any questions or require assistance regarding account deletion, please contact us at:

Email: contact@lexicalm.app